Terms & Conditions

1. Scope

These terms apply to use of The Custom Pizza Boxes website and describe terms for custom packaging orders arranged with our team. A quote request does not itself place or pay for an order. The written quote, invoice and approved proof identify the details agreed for an individual order. Applicable rights that cannot be excluded by contract continue to apply.

2. Eligibility

You must be at least 18 years old, or the applicable age of legal majority, and have authority to act for the customer or business when agreeing an order.

3. Quotes, orders and proof approval

Website and email quote requests are inquiries. Prices, quantities, specifications and timing must be confirmed in writing before they are treated as an agreed order. Review proofs carefully for spelling, artwork, color, layout and dimensions. Production should not proceed until the required proof is approved; report any corrections before approving it.

4. Pricing and payment

We quote prices in USD unless another currency is agreed in writing. The applicable quote or invoice specifies the price, payment schedule and accepted payment methods. This website has no payment checkout: do not send card details through the quote form. Production requires the agreed payment and proof approval.

5. Production and lead times

Production and delivery estimates depend on the approved specification, material availability, finishing requirements and order volume. Confirm the applicable schedule with our team; an estimate is not a guaranteed arrival date unless expressly agreed in writing.

6. Shipping

We provide free standard shipping within the continental United States unless an individual quote or invoice states otherwise. Confirm shipping arrangements, destinations, additional charges and responsibility for transit issues in your written order. Carrier estimates may change because of circumstances outside the production team’s control.

7. Changes and cancellations

Ask about an order change or cancellation before production starts. Custom work already in production cannot normally be cancelled or refunded for a change of mind. Confirmed production defects and any agreed refund or reprint are handled under our Returns & Refunds policy, subject to applicable legal rights.

8. Artwork and intellectual property

You are responsible for having permission to use artwork, logos and designs supplied for an order. You authorize their reproduction as needed to prepare proofs and fulfil that order. Supplying artwork does not transfer ownership of your brand to us. Do not submit material that infringes another party's rights.

9. Website use

Do not use the website to submit fraudulent inquiries, distribute malicious material, attempt unauthorized access or interfere with its operation. Website examples are provided to explain packaging options; do not assume that a third-party brand shown in an image endorses this business.

10. Liability

To the extent permitted by applicable law, these terms limit liability for an order to the amount paid for that order and exclude indirect or consequential losses such as lost profits or business interruption. These provisions do not exclude any liability or rights that cannot lawfully be limited.

11. Governing law

These terms are governed by the laws of New York, United States, and the state or federal courts located there for disputes, subject to any mandatory rights or jurisdiction rules that apply. The applicable written order should confirm the agreed governing-law and dispute-resolution terms.

12. Changes to these terms

The date above records the latest update to this text. Updated website terms apply prospectively; changes to an already agreed order require the applicable contractual basis. Keep a copy of the quote, invoice and proof relevant to your order.

13. Contact

For questions, email sales@thecustompizzaboxes.com or call +1 (929) 612-9704.

For information about handling personal information, read our Privacy Policy.