Company policies
Returns & Refunds
How to raise a production issue, request a reprint or discuss a refund for custom pizza-box orders.
Last updated
1. Custom-made products
Orders are manufactured to the design, dimensions, materials and quantity confirmed for your order after proof approval. Because these goods are made specifically for you, orders are treated as final once production begins; returns for a change of mind about an approved design, color or size are not normally accepted. Any rights that cannot be excluded under applicable law continue to apply.
2. Defects and production errors
If delivered items have a manufacturing defect or do not match the artwork and specifications on your approved proof, contact us so our team can review the issue. For a confirmed production error, we provide a reprint of the affected items at no charge. Other resolutions may be agreed after reviewing the evidence.
3. What is reviewed separately
Examples that are not automatically treated as production defects include: - Spelling, artwork or dimensions that appeared in the approved proof. - Minor differences between a screen preview and printed color. - Damage arising after delivery through storage or handling. - Carrier delays unrelated to the manufacturing quality of the goods.
These examples do not remove any non-excludable legal rights. Report a delivery problem so the team can review the specific circumstances.
4. Reporting an issue
Contact our support team within 3 business days of delivery. Include your order number, a description of the problem and clear photos of the affected products and packaging. Keep the goods and packaging while the issue is being reviewed. The team may agree a reprint, partial credit or refund after considering the claim.
5. Other returns
Contact us before shipping anything back. If a return outside a confirmed production defect is accepted, the agreed resolution may require you to pay return shipping and may deduct setup, production or material costs. The team will explain any proposed deductions before you decide whether to proceed.
6. Reprint shipping
For an approved reprint caused by our production error, we provide free standard shipping within the continental United States. Confirm arrangements for any other destination with our team as part of the resolution.
7. Approved refunds and timelines
Allow 4–8 business days for an approved refund to be issued to the original payment method. Your bank or payment provider may take additional time to make the credit visible. Reprint production and delivery timing will be confirmed for the specific case.
8. Contact and related terms
For questions, email sales@thecustompizzaboxes.com or call +1 (929) 612-9704.
See our Terms & Conditions for proofs, order confirmation and cancellation terms.